Refund Policy
At Nudora, we strive to ensure the satisfaction of our customers. If you are not completely satisfied with your purchase, you may return it for a full refund, store credit, or an exchange. Please see below for more information regarding our return policy.
Returns
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags, seals, and labels attached. If the item has been opened, the damaged bottle must be evident.
Return Process
To return an item, please email our customer service team at nudoralife@nudora.com to obtain a Return Merchandise Authorization (RMA) number and return instructions. After receiving your RMA number, securely package the item in its original packaging and include a note with your contact information (name, address, phone number, and email address). Our team will provide the return shipping address with your RMA.
Please note that you are responsible for all return shipping charges. We strongly recommend using a trackable shipping method for returns. Shipping and handling charges are non-refundable.
Refunds
After receiving your return and inspecting the condition of the item, we will process your return or exchange. Please allow at least seven (7) business days from the receipt of the item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your statement, depending on your payment method. You will be notified by email when your return has been processed.
Exceptions
- Defective or Damaged Products: If the product you received is defective or damaged, please contact us immediately at nudoralife@nudora.com or call (888) 202-7111 to arrange for a full refund, store credit, or exchange.
- Non-Returnable Items: Certain items, such as custom or made-to-order products, may not be eligible for return. Please contact customer service for clarification.
International Orders (Outside the United States)
At this time, Nudora does not offer refunds, returns, or exchanges for international orders.
All orders shipped outside of the United States are considered final sale once processed and shipped. This includes, but is not limited to, situations involving:
- Customs delays, holds, or inspections
- Import duties, taxes, or fees
- Packages refused, unclaimed, or abandoned
- Shipments rejected, seized, or denied entry by customs authorities
- Incorrect, incomplete, or inaccurate shipping information provided by the customer
By placing an international order, the customer acknowledges and accepts full responsibility for complying with all customs regulations, import laws, and requirements of the destination country.
If an international order is returned to Nudora due to customs issues or refusal, no refund will be issued.
Nudora is not responsible for international shipping outcomes once an order leaves the United States.
Questions
If you have any questions about our return policy, please feel free to reach out to our customer service team at:
Phone: (888) 202-7111
Email: nudoralife@nudora.com